Security Public Storage’s Privacy Policy has been compiled to better inform those who are concerned with how we are using their Personally Identifiable Information (PII) online. PII, as described in US privacy law and information security, is information that can be used by itself or in conjunction with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII relative to our website.

(1) When do we collect personal information from the people who visit our website, and what information do we collect?

We may collect PII when you contact us, sign up for our emails, subscribe to our newsletters, respond to a survey or marketing communication, provide us with feedback on our products or services, rent a storage units and/or set up online account management through our website. We may ask you to provide your name, email address, phone number or other details to help us respond to your communication.

(2) How do we use your information?

We may use the information we collect to:
     • allow us to better respond to your customer service request.
     • ask for ratings and reviews of our services or merchandise.
     • follow up with you after communication from phone, email or live chat inquiries.

(3) How do we protect your information?

Our website is scanned on a regular basis for security holes or vulnerabilities in order to make your visit to our website and your communication with us through our website as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to maintain the utmost confidentiality. In addition, all sensitive information, including credit information, you supply is encrypted via Secure Socket Layer (SSL) technology.

We employ an array of security tools and protocols to protect personal information any user enters, submits, or provides access to. All transactions are processed through a gateway provider and are not stored or processed on our servers.

(4) What are ‘cookies' and how do we use them?

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow or do not block) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. We also use cookies, for example, to:
     • help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services.
     • compile aggregate data about website traffic and website interactions in order to offer better website experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can adjust your browser settings to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Since browsers vary, we recommend you refer to your browser’s help menu to learn how to modify your cookies on your browser. If you turn cookies off, some features will be disabled. Whether and how cookie settings may affect your user experience and website efficiency and functionality are a function of your browser and other software.

(5) Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to outside parties unless we provide you with advance notice. We may share your PII with website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is required to comply with the law, enforce our website policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

(6) Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. Third-party websites have separate and independent privacy policies. We therefore assume no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website, and we encourage any feedback about any third-party websites.

(7) Google

Google established their ad policies in order to provide a positive user experience. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our website. Google uses DoubleClick DART cookies to enable it to serve ads to our users based on previous visits to our website and other websites. Users may opt out of the use of the DART cookies by visiting the Google Ad and Content Network privacy policy.  

We have implemented the Demographic and Interests reporting, which is a part of Google Analytics. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick DART cookie), or other third-party identifiers together, to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

(8) Opting out

You can opt out by setting your preferences for how Google advertises to you using the Google ad settings page in your own Google account. Alternatively, you can opt out by visiting the Network Advertising Initiative (NAI) Opt Out page or by using the Google Analytics Opt-out Browser Add-on.

(9) California Online Privacy Protection Act

The California Online Privacy Protection Act (CalOPPA) is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law requires any person or company in the United States, and potentially in the world, that operates websites collecting Personally Identifiable Information (PII) from California consumers to post a conspicuous privacy policy on its website stating exactly what information is being collected and with which individuals or companies it is being shared.

In accordance with CalOPPA, we agree to the following:
     • Users may visit our website anonymously.
     • A link to our Privacy Policy, labeled as such, appears on our website home page and on most pages of our website, and can be easily found.
     • Any changes to our Privacy Policy will appear on our Privacy Policy page.
     • You may change your personal information by emailing us or by logging into your account.

(10) How does our website handle Do Not Track signals?

We honor Do Not Track (DNT) signals, and we do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

(11) Does our website allow third-party behavioral tracking?

Yes, we do allow third-party behavioral tracking.

(12) COPPA (Children Online Privacy Protection Act)

When it comes to the collection of PII from children under the age of 13 years old, the Children’s Online Privacy Protection Rule (COPPA) puts parents in control. The COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online, is enforced by the United States Federal Trade Commission’s Consumer Protection Agency. We do not specifically market to children under the age of 13 years old.

(13) Fair Information Practices

The Fair Information Practice Principles form the backbone of U.S. privacy law, and they have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information. In order to be in compliance with Fair Information Practices, our policy is to notify users via in-site notification within seven (7) business days, should a data breach occur. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle stipulates that individuals have enforceable rights not only against data users but that they also have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

(14) CAN-SPAM Act

The CAN-SPAM Act is “A Compliance Guide for Business” that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:
     • send information, respond to inquiries and/or other requests or questions.
     • market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to:
     • not use false or misleading subjects or email addresses.
     • identify the message as an advertisement in some reasonable way.
     • include the physical address of our business or website headquarters.
     • monitor third-party email marketing services for compliance, if one is used.
     • honor opt-out/unsubscribe requests quickly.
     • allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:
     Security Public Storage
     P.O. Box 2081
     Burlingame, CA 94011-2081
     privacy@securitypublicstorage.com
     415-965-7272

Last updated on January 13, 2020; effective December 31, 2019.
© 2020 Security Public Storage